Flatpay Platform

We're having some connection issues
Resolved·Degraded performance

Issue resolved. We apologize for any disruption.

Wed, Sep 10, 2025, 02:56 PM
(1 week ago)
·
Affected components
Updates

Resolved

Issue resolved. We apologize for any disruption.

Wed, Sep 10, 2025, 02:56 PM

Monitoring

We are monitoring the situation. Please follow below to solve the issue.
__

🇬🇧 English:

Some customers may be experiencing issues with 4G connectivity, and we apologize for the disruption. Our team is working hard to resolve the problem. In the meantime, please use the following guides to help you connect your Tablet and POS systems to Wi-Fi:

Link: Wi-Fi Guide for POS

Link: Wi-Fi Guide for Payment terminal

Thank you for your understanding and patience. We will keep you updated as we work to fix the issue.

🇩🇰 Danish:

Nogle kunder kan opleve problemer med 4G-forbindelsen, og vi beklager afbrydelsen. Vores team arbejder hårdt på at løse problemet. I mellemtiden bedes du bruge følgende vejledninger til at forbinde din tablet og POS-systemer til Wi-Fi:

Link: Wi-Fi guide til POS

Link: Wi-Fi guide til betalingsterminal

Tak for din forståelse og tålmodighed. Vi vil holde dig opdateret, mens vi arbejder på at løse problemet.

🇫🇮 Finnish:
Osalla asiakkaistamme ilmenee tällä hetkellä ongelmia 4G-yhteyden kanssa, pahoittelemme tästä aiheutuvaa häiriötä. Tiimimme työskentelee parhaillaan ongelman ratkaisemiseksi. Sillä välin voit yhdistää tablettisi ja POS-järjestelmäsi WiFi-verkkoon tai mobiilitukiasemaan (hotspot) seuraavien oppaiden avulla:

Linkki: Yhdistä POS-järjestelmä Wifiin

Linkki: Yhdistä maksupäätteet wifiin (Payments-sovellus)

Wed, Sep 10, 2025, 12:38 PM(2 hours earlier)

Investigating

🇬🇧 English:

Some customers may be experiencing issues with 4G connectivity, and we apologize for the disruption. Our team is working hard to resolve the problem. In the meantime, please use the following guides to help you connect your Tablet and POS systems to Wi-Fi:

Link: Wi-Fi Guide for POS

Link: Wi-Fi Guide for Payment terminal

Thank you for your understanding and patience. We will keep you updated as we work to fix the issue.

🇩🇰 Danish:

Nogle kunder kan opleve problemer med 4G-forbindelsen, og vi beklager afbrydelsen. Vores team arbejder hårdt på at løse problemet. I mellemtiden bedes du bruge følgende vejledninger til at forbinde din tablet og POS-systemer til Wi-Fi:

Link: Wi-Fi guide til POS

Link: Wi-Fi guide til betalingsterminal

Tak for din forståelse og tålmodighed. Vi vil holde dig opdateret, mens vi arbejder på at løse problemet.

Wed, Sep 10, 2025, 12:17 PM(21 minutes earlier)
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